Help Desk Engineer

WE ARE CURRENTLY LOOKING FOR A HELP DESK ENGINEER TO JOIN US IN OUR EXPANSION

We offer you:

Ownership of company

Stock Options in growing and profitable company

Professional team

be with the best of the best

Personal growth

doors are open –  your career path  is in your hands

No bureaucracy

implement your ideas the next day

Work
global

growth ambition limited by globe

Basics are self-evident

competitive salary, health insurance, paid parking etc.

We are looking for a help desk engineer

As a member of IT Operations and Service Desk team you will be responsible for:

  • Ensuring that systems run according to defined business needs (SLA), working in shifts to cover business day across several time zones
  • Implementation and support internal tools within our company
  • Single point of contact for Incidents, Enquiries and other help requests from end-users in regards to Business Applications (incl. external integrations), Internal tools, Work Environment (Phone System, Workstations, Office equipment)
  • Application administration and maintenance

We are looking for Technical Competencies:

  • Commitment to continuous learning and desire to learn business processes
  • Good knowledge of Computer, Windows and Office tools
  • Analytical thinking and detail oriented
  • Ability to do scripting
  • Good communication skills (professional, patient and gentle in communication with end-users)
  • Good written and verbal communication in English, knowledge of other languages is advantage
  • Experience working with Service Desk tools is preferred
  • Preferably: Experience with IT Support, Application Administration or similar Customer Service environments
  • Preferably: Have experience working with databases and know SQL essentials

You will work with

  • System Administration and Maintenance
  • Implement system monitoring together with other teams
  • Checking of system monitoring tools and solving failures reported
  • Logging, categorizing and prioritizing all incidents and enquiries
  • Incident investigation and resolution
  • Managing lifecycle of incidents and keeping requestors informed

  • Track, route, coordinate and redirect problems to obtain resolution
  • Register and handover bugs, as well as implementation requests to Development Team
  • Provide data extracts and execute data fixes
  • Improving knowledgebase by gathering feedback, assisting with document creation, distributing information

Join our team

Where everyone strives for success.

Fill the application form and our HR manager will contact you for further instructions.